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After-Sales Support
We are committed to providing fast, professional after-sales service for every partner. Whether you need technical support or have a quality issue, we are here to help you solve it quickly.
Service Scope
- Technical Support: Professional guidance for installation, debugging and troubleshooting.
- Quality Warranty: Official after-sales service for all quality-related issues.
- Document Support: Complete product manuals, parameter sheets and installation guides.
- Order Follow-up: Full process tracking from order confirmation to delivery.
Service Process
- Submit Request: Fill in the ticket below with your order details and issue description.
- Fast Response: Our team will contact you within 24 working hours.
- Problem Confirmation: We will confirm the details and provide a targeted solution.
- Solution Execution: Technical guidance, replacement or other solutions as needed.
- Service Closing: Confirm the issue is resolved and close the service ticket.
Warranty Policy
- We provide a 12-month warranty for all our auto AC parts against manufacturing defects.
- Warranty covers product performance issues caused by non-human factors.
- Please provide your order number, product model and relevant photos when applying for warranty.
- Warranty does not cover damage caused by improper installation, misuse or accidental damage.
Quick Contact
For urgent issues, you can contact us directly via the following channels:
- Email: yinghuan@yinghuanac.com
- WhatsApp: +86 132 2993 8116
- Working Hours: Monday-Friday 9:00-18:00 (GMT+8)
- Response Time: Within 24 working hours
Submit a Service Ticket
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